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Gas

What are the benefits of switching to natural gas?

Switching to natural gas (NG) offers cost savings. It is generally more cost-effective than other fuel sources, resulting in lower energy expenses.

How do I know if I can receive natural gas supply?

Please provide us with your location details, and our team will assist to assess the feasibility of gas supply and available gas supply options at your location.

How much area do I need to reserve to accommodate natural gas supply?

For piped gas supply, you only need to reserve a small area for the gas metering equipment. For cylinder or tank based gas supply, you will need to reserve an area for the gas storage that complies with safety regulations as well. Our experts will assess your space limitations and provide tailored recommendations for the installation of the NG gas meter.

What is the installation period for piped natural gas supply connection?

After signing the contract for natural gas services, the timeframe to start using natural gas typically ranges from 6 months to 1 year. This duration accounts for various factors such as infrastructure development, equipment installation, regulatory requirements, and coordination with utility providers.

 

During this period, our team will work diligently to ensure a smooth transition to natural gas usage. We will handle the necessary steps, including meter installation, safety inspections, and any required paperwork, to facilitate the efficient and timely availability of natural gas to your premises.

 

It's important to note that the specific timeline may vary depending on the complexity of your project, local regulations, and any unforeseen circumstances. We will keep you informed throughout the process and provide regular updates on the estimated completion date.

I am currently using LPG/Diesel burner boiler, do I need to change to a new boiler?

The necessity of changing to a new boiler depends on the specific circumstances. In some cases, it is possible to convert the existing boiler to accommodate different fuel sources. To evaluate your situation and determine the feasibility of a conversion, we recommend contacting our team. Our experts will assess your boiler and provide professional guidance tailored to your needs.

What are the safety regulations for natural gas supply?

Gas regulations require periodic inspections of gas installations for the purpose of ensuring that gas continues to be supplied and used safely. Premises owners/Building owners/MCSTs/Retail Consumers are required to engage a Licensed Gas Service Worker (LGSW) or Professional Engineer (PE) whichever is applicable, to inspect and certify that the gas installation in the premises is safe for use. We offer such services to ensure compliance with safety regulations. Please contact us to schedule an inspection or for more information.

How will you respond to emergencies such as gas leaks?

Call the 24-Hr Gas Emergency Hotline at 1800 752 1800 to report any suspected gas leak.

Solar

What are the benefits of using solar power?

There are several benefits to using solar power, including:

  • Alignment with Government Targets: Adopting solar power helps align with government targets, such as achieving 2GWp by 2030, demonstrating a commitment to sustainability.
  • Green Branding: Utilizing solar power can enhance a property's image by showcasing environmental responsibility and a commitment to renewable energy.
  • Utilities Savings: Solar power enables a reduction in electricity bills, resulting in long-term cost savings for residential and commercial properties.
  • Improved Building Comfort: Solar panels act as an additional layer of insulation on the roof, helping to reduce heat transfer and create a cooler indoor environment.

Is my roof suitable for solar PV installation?

To determine the suitability of your roof for solar photovoltaic (PV) installation, our team will assess factors such as roof orientation, shading, structural integrity, and available space to determine the feasibility of installing solar panels on your roof.

What is the typical installation period for solar PV installation?

The typical installation period for a solar PV system is around 4 months or more, depending on various factors such as the size of the system, complexity of the installation, and availability of materials.

What is a Power Purchase Agreement?

A Power Purchase Agreement (PPA) is a contract between a solar developer (City OG) and an electricity buyer. The solar developer will design, install, own, operate and maintain a solar PV system on the buyer's roof. The electricity generated from the PV system is sold by the developer to the buyer at a predetermined price over a defined contract period. The buyer enjoys lower electricity prices without having to pay upfront costs and worrying about the design and upkeep of the solar PV system.

Do I need to do maintenance on the solar PV installation?

The maintenance requirements for PV installations depend on the ownership model:

 

PPA Model: If you have a Power Purchase Agreement (PPA), the maintenance is typically included in the agreement. The service provider takes care of the maintenance and operation of the PV installation.

 

Ownership Model: If you own the PV installation, you would be responsible for the maintenance. It is recommended to perform regular inspections, cleaning, and necessary repairs to ensure optimal performance.

 

We also offer Operations and Maintenance (O&M) services for PV installations. Please contact us to discuss your specific requirements and learn more about our maintenance services.

Will there be any disruption to my electricity supply if there is not enough energy from the sun?

Even with installed solar panels, your electricity supply will not be disrupted. Solar systems remain connected to the grid, allowing them to draw electricity when there is insufficient energy from the sun. This ensures a continuous and reliable electricity supply regardless of solar energy availability.

Cogen

How do I determine the size of a cogeneration system for my facility?

The size of a cogeneration system depends on several factors, including the model, capacity, and specific requirements of your facility. To accurately determine the appropriate size, we recommend contacting our team when you begin considering the installation of a cogeneration system.

Our experienced professionals will assess your facility's energy needs, analyze your electricity and heat demand, and evaluate other pertinent factors. This enables us to recommend the ideal size and specifications for a cogeneration system that maximizes energy efficiency and cost savings for your specific application.

What is the typical installation period for a cogeneration system?

The installation period for a cogeneration system can vary depending on several factors, including the size and complexity of the system, site-specific requirements, and any necessary permits or approvals. Additionally, it's important to consider the delivery time for the cogeneration system itself.

While each installation is unique, a typical timeframe for installing a cogeneration system ranges from several weeks to a few months. However, it's important to note that the delivery of the cogeneration system itself may require up to one year or more, depending on the specific equipment and procurement process involved. Our experts will assess your requirements and provide you with a more precise timeline for the complete installation of your cogeneration system.

Do I need to do maintenance on the cogen system?

If you opt for the ownership model, you would be responsible for the maintenance of the cogen system. This includes regular upkeep, servicing, and any necessary repairs.

If you choose the service model, we would take care of the maintenance for the cogen system. Our team would handle all required maintenance tasks to ensure the system operates smoothly and efficiently.

Steam Supply

What is the typical area size needed for the boiler?

The size of a boiler depends on several factors, including the model, capacity, and specific requirements of your facility. To accurately determine the appropriate size, we recommend contacting our team when you begin considering the installation of a boiler.

Our experienced professionals will assess your facility's energy needs, analyze your electricity and heat demand, and evaluate other pertinent factors. This comprehensive evaluation will enable us to recommend the ideal size and specifications for a boiler that maximizes energy efficiency and cost savings for your specific application.

What is the typical installation period for boiler?

The installation period for a boiler can vary depending on several factors, including the size and complexity of the system, site-specific requirements, and any necessary permits or approvals. Additionally, it's important to consider the delivery time for the boiler itself.

 

While each installation is unique, a typical timeframe for installing a boiler ranges from several weeks to a few months. Our experts will assess your requirements and provide you with a more precise timeline for the complete installation of your boiler.

Do I need to do maintenance of the boiler?

No, maintenance of the boiler can be included in our supply service. We take care of the major maintenance requirements of the boiler, ensuring its optimal performance and reliability, allowing you to focus on your core operations.

Electricity

What are the benefits of engaging City OG?

We will analyze your current contract terms, usage patterns and available options to provide a recommendation for the most suitable electricity contract (to improve your contract terms) and/or to participate in demand management programs (to earn you additional revenue). This will help you make an informed decision aligned with your needs.

Other

How to reduce my high energy cost?

To lower your energy expenses, there are several effective options to consider. These include transitioning to natural gas (NG), switching electricity providers, and utilizing high-efficiency equipment. For tailored recommendations and further assistance, please contact our team of experts.

How will the carbon tax affect me?

The carbon tax is levied on facilities that directly emit at least 25,000 tCO2e of greenhouse gas (GHG) emissions annually.